Last updated: 11th March 2019

This Website ( ("us", "we", or "our") operates (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy. We collect information to allow the administration of your account including; create and manage a profile, provide customer support, communicate with you about our services and to analyse your profile to match with other users through automated decision making.

Information Collection and Use

While using our Site, we will ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, age and gender.

This information is required at the point of sign up to our website and allows for the user experience to be effective in its delivery of outcomes.

If there are issues with your user experience and you make contact with our website we may use your personal details to make contact with you to resolve your issues.

Disclosure of Information

We may disclose your information if reasonably necessary: (i) to comply with a legal process, such as a court order, subpoena or search warrant, government / law enforcement investigation or other legal requirements; (ii) to assist in the prevention or detection of crime (subject in each case to applicable law); or (iii) to protect the safety of any person.

If is acquired by a third party all relevant information will be sold as part of the asset transfer. is not responsible for the use of this data by a third party.

When there is a legal duty to provide personal data to a third party such as law enforcement, will do so following legal guidance from a registered law firm.

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").

This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this in order to improve user experience and to capture data trends of users on the website. The purpose of these third parties may alter without warning.


We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that is relevant to your Mortgage Mates experience.

The information you share on your profile is voluntary and we cannot control what other users do with this information once it has been shared. All communication between ‘mates’ through the website will be done through an anonymous email chain. Should you wish to share your personal contact details with another user, this is at your own risk and Mortgage Mates takes no responsibility for this.

Account deletion

You may delete your account at any point, at which time your information will be removed and deleted from the website.


Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.


The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes To This Privacy Policy

This Privacy Policy is effective as of 11th March 2019 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us on