Privacy Policy

Last updated: 8th August 2021.

Welcome to our Privacy Policy.

This Website ( and any affiliated third party pages including social media platforms and mobile applications, (“us”, “we”, or “our”) operates (the “Site”) and fall under this policy. This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

Please read this privacy policy and other policies listed on the Mortgage Mates website, as use of the platform will be deemed acceptance of any terms and conditions located within the website.

We use your Personal Information only for providing and improving the Site and our ability to Match you with Mates to own a home together.

By using the Site, you agree to the collection and use of information in accordance with this policy. We collect information to allow the administration of your account including; create and manage a profile, provide customer support, communicate with you about our services and to analyse your profile to match with other users through automated decision making.

What is Personal Information and why do we collect it?

Personal Information is information that identifies an individual. Examples of Personal Information we collect include: names and email addresses. We only collect information needed to support you to sign up to the Site, nothing more.

Information Collection and Use

All information received by us is given through your consent as determined by your decision to access the website.

The request for personal information is to enable us to best support your Matching needs as determined by your decision to co-own a home via Mortgage Mates.

While using our Site, we will ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, age and gender.

This information is required at the point of sign up to our website and allows for the user experience to be effective in its delivery of Matches to other users (Mates) or to contact you as part of our email subscription service.

If there are issues with your user experience and you make contact with our website we may use your personal details to make contact with you to resolve your issues. Please reach out if you are in need of any assistance- we are here to ensure you have a positive user experience on our Site.

We may receive information from your computer (hardware and software) based on your user activity on the site and through the profile created on the Mortgage Mates website. This information will again only be used to best support your activity on the Site.

Disclosure of Information

When legally required and to ensure your safety, we may disclose your information if reasonably necessary: (i) to comply with a legal process, such as a court order, subpoena or search warrant, government / law enforcement investigation or other legal requirements; (ii) to assist in the prevention or detection of crime (subject in each case to applicable law); or (iii) to protect the safety of any person.

If is acquired by a third party all relevant information will be sold as part of the asset transfer. is not responsible for the use of this data by a third party.

When there is a legal duty to provide personal data to a third party such as law enforcement, will do so following legal guidance from a registered law firm.

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).

This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this in order to improve user experience and to capture data trends of users on the website. The purpose of these third parties may alter without warning.

Control over your own information

It is important that the personal data we hold about you is accurate and up to date. Please update your profile if your personal data changes.

At any time, you may contact us to request that we provide you with the personal data we hold about you.

At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.

When we receive any request to access, edit or delete personal data we first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information and ability to manage your access to the website.

Please be mindful of any information you provide in your profile, as this information will be viewable by other Mates on the website. Share how you will be a fantastic co-owner, whilst managing your personal data such as telephone numbers, personal addresses or specific personal information which may be better to withhold until you feel comfortable in disclosing it.


We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that is relevant to your Mortgage Mates experience.

The information you share on your profile is voluntary and we cannot control what other users do with this information once it has been shared.

All communication between ‘Mates’ through the website will be done through an email chain to enable you the opportunity to get to know your Mate safely. Should you wish to share your personal contact details with another user, this is at your own risk and Mortgage Mates takes no responsibility for this.

Account deletion
You may delete your account at any point, at which time your information will be removed and deleted from the website.


Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. We will be completing and uploading a cookie policy to the website.


The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Data may be processed outside the UK

Our websites are hosted in [Australia] and are currently for use by Australian based Mates.

Accordingly data obtained within the UK or any other country will be processed outside the UK.

Changes To This Privacy Policy

This Privacy Policy is effective as of 8th August 2021 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified

Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

If you are not happy with our privacy policy, or if you have any complaints, then you should tell us so we can improve our service.

[You can find further information about our complaints procedure by emailing us at]

Contact Us

If you have any questions about this Privacy Policy, please contact us on